Privacy & Data Protection

1. Who We Are

KAIROVA ("we", "us", "our") is a faith-based streetwear brand operating from Ghana and selling online at kairovaclothing.com. This policy explains what personal information we collect, why we collect it, and the choices you have.

This policy applies to our website, store, account area, checkout, contact channels, and any other interaction you have with us.

2. Information We Collect

Information you give us: when you create an account, place an order, or contact us, we collect your name, email address, phone/WhatsApp number, delivery address and region, and the contents of any message you send us through the contact form or checkout notes.

Payment information: card numbers, Mobile Money details, and bank credentials are entered on Paystack's secure payment page. We receive only confirmation of payment status and general payment metadata (method, reference, amount, status) — never your full card or wallet credentials.

Order history: the items you buy, sizes, colours, order totals, delivery details, and order status are stored so we can fulfil orders, handle exchanges, and provide support.

Information collected automatically: we use Google Analytics (GA4) and Vercel Analytics to collect anonymised technical data such as pages viewed, referrer, browser and device type, approximate location, and interaction events. This data is statistical and is not linked to your identity by us.

Local storage: your bag (cart) and preferences are saved in your browser's local storage, and our push/instal prompt stores a simple preference flag on your device. This data never leaves your device unless you place an order.

3. How We Use Your Information

To process and fulfil orders: confirm payments, pack and ship garments, and deliver them to you.

To communicate with you: send order confirmations, shipment updates by email, WhatsApp, or SMS, and respond to your questions, exchange requests, and support messages.

To process payments securely through Paystack and prevent fraudulent transactions.

To improve the store: understand aggregate traffic and shopping behaviour through analytics, fix bugs, and design better products and pages.

To send marketing only where you have opted in; you can unsubscribe from marketing messages at any time without affecting order-related messages.

We do not sell, rent, or trade your personal information to anyone, and we do not share it with third-party advertisers for their own marketing.

4. Legal Basis for Processing

We process your data under the Ghana Data Protection Act, 2012 (Act 843) and equivalent principles elsewhere: (a) to perform our contract with you when you place an order; (b) with your consent, such as when you subscribe to marketing or submit the contact form; (c) for our legitimate interests in running a secure, functional store; and (d) to comply with legal obligations, including tax and accounting records.

5. Payment Security

All card and Mobile Money payments are processed by Paystack, a PCI-DSS compliant payment processor. KAIROVA does not collect, receive, or store your full card number, PIN, or wallet credentials on our servers.

Our store runs on HTTPS encryption, and account access is protected by Supabase authentication. Order data is stored in a private database with row-level security.

6. Who We Share Data With

We share only what is necessary with the service providers that help us operate:

Paystack — payment processing and payment confirmations. Vercel — hosting, delivery, and analytics infrastructure. Supabase — account authentication and order database. Google (GA4) — aggregated website analytics. WhatsApp / SMS providers and our delivery couriers — delivery coordination using your name, address, and phone number.

We may also disclose information if required by law, a court order, or to protect the rights, safety, and property of KAIROVA, our customers, or the public.

7. International Transfers

Our infrastructure providers (Vercel, Supabase, Google, Paystack) may process data outside Ghana. Where data crosses borders, we rely on these providers' contractual and technical safeguards to keep it protected.

8. Data Retention

Account information is kept for as long as your account is active. Order and payment records are retained for as long as needed to fulfil orders and for at least six (6) years to satisfy tax, accounting, and legal requirements. Contact form messages are kept only as long as needed to resolve your request. Analytics data is retained by Google according to their settings (typically up to 14 months).

You may ask us to delete data we no longer need; we will comply unless retention is required by law.

9. Your Rights

Subject to applicable law, you have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data; object to or restrict certain processing; withdraw consent (for example, marketing) at any time; and request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details in Section 12. We will respond within a reasonable time and no later than 30 days.

10. Cookies & Analytics Choices

We use essential local storage to keep your bag and preferences working. Google Analytics and Vercel Analytics use cookies or identifiers to measure traffic. You can block or clear cookies in your browser settings, install Google's opt-out browser add-on, or enable your browser's Do Not Track signal; blocking analytics cookies will not prevent you from shopping.

11. Children's Privacy & Security

Our store is intended for people aged 13 and older, and we do not knowingly collect data from children. While no system is perfectly secure, we use encryption, access controls, and row-level database security to protect your information, and we will notify you if a breach affecting your data occurs as required by law.

12. Changes & Contact

We may update this policy from time to time; the "Last updated" date above will always reflect the latest version, and material changes will be announced on this page or by email.

For any privacy question or request, contact us through the contact form on this site, on WhatsApp at the number listed in our footer, or by email at the address published on our contact page.